Digital Products
Due to the nature of digital downloads, all digital product sales are final and non-refundable once the download link has been accessed. If you experience technical issues accessing your download, please contact us within 48 hours of purchase.
Physical Products
**Damaged or incorrect items**: We will replace or fully refund items that arrive damaged or if we shipped the wrong product. Please contact us within 48 hours of delivery with photos.**Change of mind**: Physical product returns are not accepted once dispatched, as they are perishable food items.**Quality issues**: If you are unsatisfied with the quality of a fermented product, please contact us within 24 hours of receiving it.Consultations
**Cancellations 24+ hours before**: Free rescheduling within 30 days. No refund.**Cancellations within 24 hours**: No refund or rescheduling.**No-shows**: No refund.**Beth cancels**: Full refund or rescheduling at your choice.Cohort Programs
Cohort fees are non-refundable once enrolled and cohort materials have been accessed.If a cohort is cancelled by us, a full refund will be issued.How to Request
Contact us at wawerubethn@gmail.com with your order reference number. We aim to respond within 2 business days.
Last updated: January 2025